Physical products

If you decide your order isn't suitable for any reason you can return it - just let us know within 30 days of receiving it. Please keep hold of all the original packaging until you're sure you want to keep the order.

Eligibility for Money Back Guarantee

Important: For hygiene and software licensing reasons, some items are only eligible for our Money Back Guarantee if they are returned to us unused and sealed in the original packaging with all software still "unregistered." Details of exclusions are shown within the product descriptions. Products include:
- Monitors and Headphones
- Earplugs and Ear Protection
- Reeds and mouthpieces for woodwind and brass instruments
- Mouth and Lip-Care Products
- CDs, DVDs and Software

We can collect your return for a small fee, or you can send it back to us yourself. The collection fee can be found in the returns information on each product's page on Gear4music.

In the unlikely event that any item in this order is faulty, damaged or incorrect on receipt, notify us within 14 days and we'll arrange a free collection.

When returning an order please ensure products are appropriately packaged and protected, to prevent them from getting damaged.

Digital products delivered by email

If you decide you don't want your order, you can return it within 14 days of receiving it. Provided your product hasn't been activated in that time, you can exchange it for a different product, or get a refund.

We will only issue a new product or refund if the supplier confirms that your product has not been activated. At the same time, we will ask them to invalidate it so that it cannot be used in the future.

This does not affect your statutory rights.

Import Duties:

Total Including Duties, VAT & Delivery:

€ 27,76

€ 983,41

No additional customs or administration charges will be payable by you for this order.

Gear4music is VAT registered in Netherlands. The total order amount of € 983,41 includes VAT of € 193,63.

By placing your order you agree to our Terms and Conditions

TERMS AND CONDITIONS

You can find more information about our delivery and returns policies on our information pages.

Below is a short summary of our Terms and Conditions, and you can read the full version here.

No statement or condition of sale contained within these terms affects or restricts your statutory rights as defined under the EU Consumer Rights Directive, the Consumer Rights Act 2015, or The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013

TERMS OF PAYMENT

For orders placed using a Credit or Debit card, the payment card will be debited once the order is confirmed.

Prices include VAT unless stated. We are registered for VAT in 22 countries, and the rate of VAT applied to your order will always be clearly shown. If you are ordering from outside the European Union, Norway or Switzerland, we will show the price we will charge excluding VAT, plus the total amount including VAT that we expect you will pay when the goods are delivered. Gear4music will not collect the actual VAT amount or any import duty payable – this will be collected by your local customs office, and Gear4music are not liable to pay any additional import charges that may be imposed by couriers or customs.

DELIVERY TIME-SCALE & SERVICES

Delivery options, prices and time-scales are displayed in your shopping basket and are updated according to the basket contents. You will see a list of delivery options with prices, and a calendar which provides an estimated delivery date. Whilst we cannot guarantee either estimated delivery dates or the date you select using the calendar facility, the vast majority of orders are delivered on the date stated. If you live in a remote area, it may take longer to deliver your order and some delivery services may not be available. You will be advised if the delivery date and service are affected by your location when you log-in or enter your address details during checkout. For orders placed by PayPal: Currently, we can only deliver to the address that is confirmed in PayPal. There may be other delivery address restrictions which you will be made aware of depending on your chosen payment method.

ORDER WITHDRAWAL, CANCELLATION & RETURNS

All purchases come with a 30-Day Money Back Guarantee and a 2 Year Warranty as standard. Additional protection is available for a small fee at the point of purchase, giving you up to 180 Days' Money Back Guarantee and up to 6 Years' Extended Warranty. In scenarios where collection isn't free (e.g. cancellation of the order or as highlighted in this table), we can arrange to collect the item from you at a subsidised rate. This fee varies by item and is displayed on each product page within the provided warranty and money back information, and on the shopping basket page. You could also arrange to send the item back at your expense. Goods need to be returned without delay and received by Gear4music no later than 14 days from cancellation. To return a product under our standard or extended Money Back Guarantee schemes the product needs to be in 'as new' condition and well packaged and in its original packaging. For hygiene and software licensing reasons, some items are only eligible for our Money Back Guarantee if they are returned to us unused and sealed in the original packaging with all software still "unregistered". Details of exclusions are shown within the product descriptions. All of our warranty policies exclude items that have become defective due to misuse, accidental damage or any reason other than manufacturer fault. If an item is found to be without fault on its return to Gear4music and is outside of any applicable money-back guarantee period, then we will return the item to you for a small charge. We also recommend that you insure your goods.

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